Our Customer Service Process & Knowledge Team caters the needs of at least150 customer service agents and operations members by creating operational processes and providing an up-to-date knowledge database. We are a highly committed team with backgrounds in customer operations, customer service, knowledge management and operational process design.
Your Responsibilities
- Thorough documentation and publication of detailed knowledge content for operational customer service and operations teams
- Independent conception and documentation of processes and operational workflows, alignment with different stakeholders
- Research in company internal and external sources
- Quality assurance of texts and communication content in English
- Alignment of information between different departments and external partners
- Own projects and responsibilities within the team's scope
- Background in customer service, operations, knowledge management, banking or similar
- Quality and accuracy are very important to you
- Outstanding reading skills, quick comprehension
- Work independently, taking a proactive approach to problem-solving, while also collaborating with the team when necessary
- Excellent English skills are required, preferably native speaker
- Experience with the everyday life of a customer service employee is a big plus
- Experience with Confluence or Zendesk is beneficial
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which, connects more than 40 different nationalities.
You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.
As part of our team, you will benefit from:
- Personal training budget of 1,700 € and four full training days per year.
- Access to Babbel for continuous language learning.
- Free choice of hardware.
- Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
- Flexible working hours, home office and 28 vacation days.
- Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
- A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
- Do you miss being in the office? The corporate ticket gets you there, which we subsidize with €25 per month (BVG Firmenticket for Berlin and HVV ProfiTicket for HH).
- You are moving from another country or city to join us? We will support your relocation
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